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Any Questions? Freephone: 0800 652 4949

About Telephones Online

At Telephones Online we want all of our customers to receive the best and most efficient service we can possibly offer, this way we ensure an ongoing level of repeat business and recommendations.


We know that peace of mind is very important when dealing with companies you don't know, especially when ordering online & paying by credit card over the Internet, that is why we don't try to hide our address or contact details, in fact we want you to know everything about us, so please read on.


Telephones Online has been selling discount telecoms & technology products since 1998, we specialise in selling, manufacturers refurbished (Refurb), brand new, new & reboxed, end of line & mail order box damaged products directly to you, the valued customer, at the lowest prices possible.


Brand New:

As the name suggests these items are brand new, it is possible that the original seal on the box may have been opened to allow us to check that all the standard items & accessories are included within the box.


New & Reboxed:

These are products that are new but due to the original packaging being damaged the product has been repacked in a mail order box.


Refurb:

Refurbished items are customer returns. A large proportion of these items have never been used. They might for example, be unwanted gifts or products where customers have simply changed their mind which have then been returned to us by retailer and manufacturers under the DSR rules. They have been checked, inspected, repaired (if necessary), and reboxed (if necessary). They may have minor cosmetic marks that do not affect or hinder the functionality in any way. All refurbished items will be clearly marked in the description as ‘REFURB’. In most cases the item will still be in the original retail packaging which may be damaged, marked or scuffed.


All New, Reboxed and Refurb products are supported by a full 12 month Telephones Online warranty.


Any of our products that are not described as "brand new" have been comprehensively tested & in the case of SIM free mobiles have undergone a 30+ point CAT Certification process. As well as stocking current top brands, we are the most established and by far the largest outlet for new but discontinued products, used by many of the major manufacturers for clearing their inventory. This enables us to sell many goods at below even trade prices.


To ensure a high degree of standing in the e-commerce marketplace it is of the utmost importance that our customers can purchase goods securely and swiftly. For that reason we insist on using a secure server and data encryption to receive order details over the Internet and we use courier delivery for next day delivery on UK mainland orders only.


Contact details:

Sales: 0800 652 4949
Customer Services: 0800 652 4949
E-mail: cs@telephonesonline.co.uk
VAT Registration: GB673948581