BT Product Helpline Numbers

PLEASE NOTE

1. These helplines only support the products shown against them.
2. All 0845 HELPDESK NUMBERs are at local call rates, 0911 numbers are charged at 12p connection then at local rate, 0906 numbers are charged at 25p per minute and the 0870 numbers are charged at National rate.
3. All the product helplines are for END USERS/CUSTOMERS ONLY.

ANSWERING MACHINES

HELPDESK NUMBER

OPENING TIMES
BT Decor 425, 500 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Paragon 200, 200+, 400, 450, 500 0870 240 1051 Mon-Fri 0900-1730, Sat 0900-1400
BT Response 10, 50,55, 60, 65, 90, 100, 120, 150, 160, 15,
70, 85, 125, 300, 310, 500, 510, 2000 		0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Response 5, 12, 12 Plus, 110, 115, 123, 123 Plus, 130 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600

AUDI CONFERENCING

HELPDESK NUMBER

OPENING TIMES
Freehand 0870 240 5029 Mon-Fri 0830-1800, Sat 1000-1600
easicom 1000 0906 683 6836 Mon-Fri 0900-1730

BABY MONITORS

HELPDESK NUMBER

OPENING TIMES
BT Digital Baby Monitors 08702 404 745Mon-Fri 0900-1730, Sat 0900-1430

CALLER DISPLAY

HELPDESK NUMBER

OPENING TIMES
BT CD30, BT Relate 350 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Duet 700 0845 330 0092 Mon-Fri 0900-1730, Sat 09.00-14.00
BT Relate 1100, 700,1500, Your Phone 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400

CORDED

HELPDESK NUMBER

OPENING TIMES
BT Relate 2100, SMS 0870 240 1051 Mon-Fri 0900-1730, Sat 0900-1700
Converse2-Line 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT In Touch 1000, 2000, 2000c 0845 601 1406 Mon-Fri 0900-1730, Sat 0900-1400
BT Textphone 0845 601 1545 Mon-Fri 0900-1730

BT CORDLESS PHONES

HELPDESK NUMBERS

OPENING TIMES
BT Airway 0845 602 1790 Mon-Fri 0900-1730
BT Calypso 1100, 120, 125, 225 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Diverse 1000, 2000, 3000, 4000, 5000 ranges 0845 790 8070 Mon-Fri 0900-1730, Sat 0900-1400
BT Diverse 6000 Range 0870 240 3962 Mon-Fri 0900-1730, Sat 0900-1400
BT Diverse X5, X10 0870 240 3180 Mon-Fri 0900-1730, Sat 0900-1700
BT Edge 2100, 2500 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Elements 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Equinox Range 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Espirit 1200, 1250 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freelance 101 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freelance 102 0870 240 3962 Mon-Fri 0900-1730, Sat 0900-1400
BT Freelance 501 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freelance 3100, XA, XC, XD & XH ranges 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freestyle 2000,2010,2100, 2500, 2200, 4100, 4500, 7000 range 0870 240 3962 Mon-Fri 0900-1730, Sat 0900-1400
BT Freestyle 50, 70, 80, 80+, 90, 100, 120, 120+,
130, 1000, 1000+, 1025, 1100, 1100+, 1200, 6100, 6300		 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freestyle 610, 650 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Freestyle 75, 1050, 300, 300+, 320, 320+, 500, 520, 520+, 600, 1500, 1500+ 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Glide 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Lyric 1100, 2100, 2500 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Mango 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT On-Air 1000 Range & 2000 Range all variants 0870 240 4682 Mon-Fri 0900-1730, Sat 0900-1400
BT Quartet 1000, 1100, 1500, 3000, 3100, 3500 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Quartet 2010, 2015, 2000 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Studio, 100, 500, 1100, 1500, 2300 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Synergy 2110, 2120, 2100, 2150 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Synergy 500, 600, 700, 3100, 3200, 3500, 3105 ,3205, 3505 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Synergy 900, 1000, 1400, 1500 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Synergy 4000, 4100, 4500 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600
BT Verve 100 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Verve 500 0870 242 6652 Mon-Sat 0900-1730
BT Verve 3010 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Verve 5000, 5300 Executive 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400
BT Zenith Flip 0870 605 8047 Mon-Fri 0830-1800, Sat 1000-1600

BT VIDEOPHONE

HELPDESK NUMBER

OPENING TIMES

BT Videophone 1000, 2000 0800 028 3228 24 hrs / 7 days

BT CUSTOMER SERVICE

HELPDESK NUMBER

OPENING TIMES
BT Customer Service 0800 800 150 -

BT BROADBAND

HELPDESK NUMBER

OPENING TIMES

BT Broadband 0870 850 8475 and quote reference "Shop" -

BT DIGITAL RADIO

HELPDESK NUMBER

OPENING TIMES
BT Voyager Digital Media Player 0870 242 1950 Mon-Fri 0900-1800, Sat 0900-1730
BT Aviator 10M 0870 241 0217 Mon-Fri 0900-1730, Sat 0900-1700

BT DIGITAL FRAME

HELPDESK NUMBER

OPENING TIMES
BT Digital Frame 100 0870 240 5216 Mon-Sat 0900-1730

BT INTERNET RADIO

HELPDESK NUMBER

OPENING TIMES

BT Internet Radio 0870 242 1950 Mon-Fri 0900-2000, Sat 0900-1730

BT FAX

HELPDESK NUMBER

OPENING TIMES
BT On-Air DECTF@x Plus/DECTFax/DECTFax Plus 0845 603 1066 Mon-Fri 0900-1730, Sat 0900-1700
BT eF@x 2000/Multijet 2020 0870 241 3929 Mon-Fri 0900-1700
BT PaperJet 50, 55, 60, 65 0845 052 0052 Mon-Fri 0900-1730, Sat 0900-1700
BT PaperJet 30, 35, 50e, 60e, 55e, 65e 0870 240 8026 Mon-Fri 0900-1730, Sat 0900-1700
BT PaperJet 40, 45 0870 241 6538 Mon-Fri 0900-1730, Sat 0900-1400
BT PaperJet 100, 200, 300 0845 074 0750 Mon-Fri 0900-1730
Servicecare fax customers 0800 800 154 24hrs / 7 days
Fax Consumables 0800 590 009 Mon-Fri 0900-1700

BT FUSION

HELPDESK NUMBER

OPENING TIMES

BT Fusion 0870 8508475 and quote reference "BT Shop Fusion" -

BT HOME NETWORK / DATA PRODUCTS

HELPDESK NUMBER

OPENING TIMES

BT Enabler 0906 680 6040 Calls are charged at 25p per minute Mon-Fri 0900-1800, Sat 0900-1730
BT Home Network 1200, 1250, 1800 home hub 0870 240 8053 24hrs / 7 days
BT Home Hub 0845 600 7030 24hrs / 7 days
BT On-Air 1800 0845 300 0156 Mon-Fri 0900-1730 Sat 0900-1400
BT Speedway ISDN PCI Card/TA/PCMCIA Card 0906 302 0288 Calls are charged at 50p per minute Mon-Fri 0900-2000, Sat 0900-1730
BT Voyager modems 0870 243 3204 email voyager2@bt.com Mon-Fri 0900-2000, Sat 0900-1730

BT VOYAGER VOIP

HELPDESK NUMBER

OPENING TIMES
BT Voyager 220v 0870 242 1950 Mon-Fri 0900-2000, Sat 0900-1730
BT Voyager 10v 0870 242 1950 Mon-Fri 0900-2000, Sat 0900-1730

BT HOME SECURITY

HELPDESK NUMBER

OPENING TIMES
BT Home Monitor VP1000 0870 240 4109 Mon-Sun 0900-2000

BT IPLAYER+

HELPDESK NUMBER

OPENING TIMES
iPlayer+ 0870 021 0009, email support@iplayer.co.uk -

BT OUT OF WARRANTY

HELPDESK NUMBER

OPENING TIMES

Helpdesk Solutions. For spares, repairs and technical
assistance to products outside the warranty period		 0870 240 5029 Mon-Fri 0900-1730, Sat 0900-1400

BT PAYPHONES

HELPDESK NUMBER

OPENING TIMES
Chargecard Helpline Freefone 0800 345144 Mon-Fri 24 hours
Faults for 90, 190, Contour range Freefone 0800 252541 Mon-Fri 0800-1800
Faults for Multiphone Freefone 0800 389 4792 Mon-Sat 0800-1800
Faults for Payphone Textphones Freefone 0800 085 4996 Mon-Sat 0800-1800
Phonecard Plus Helpline Freefone 0800 679796 Mon-Fri 0800-1800
Sales - Managed Service Freefone 0800 442255 Mon-Fri 0830-1700
Sales - Purchasing or Renting Payphones Freefone 0800 115511 Mon-Fri 0830-1730

BT PHONE SYSTEMS

HELPDESK NUMBER

OPENING TIMES
Ultimate 106 0845 330 0042 Mon-Fri 0900-1730

BT SPARES SERVICE

HELPDESK NUMBER

OPENING TIMES

BT Spares Service 0845 130 1321 Mon-Fri 0900-1730

BT SPECIAL PHONES

HELPDESK NUMBER

OPENING TIMES
BT In Touch 1000, 2000, 2000c 0845 601 1406 Mon-Fri 0900-1730, Sat 0900-1400
BT Textphone 0845 601 1545 Mon-Fri 0900-1730

BT USER GUIDES

HELPDESK NUMBER

OPENING TIMES
BT User Guides 0800 980 8999 Mon - Fri 0900-1730, Sat 0900-1400

THE PHONE BOOK FROM BT

HELPDESK NUMBER

OPENING TIMES
The Phone Book from BT 0800 833400 -


  • Cordless Phones
  • Corded Phones
  • Broadband
  • Headsets
  • audio
  • Fax Machines