Returns

Cancellation

You as a customer have the right under the Distance Selling Regulations to cancel at any time within 7 working day cancellation period which starts from the date of the goods being delivered. This must be done by notifying this intention to Telephones Online in writing or in another durable medium.

We are happy to refund or exchange an item, however You will be responsible for returning the goods including all accessories to us at your own cost unless otherwise stated.

New or Refurbished Faulty items

If your item develops a fault please notify us at cs@telephonesonline.co.uk

If the fault has developed within 28 days of delivery we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

If the fault develops after 28 days but within the 12 month warranty period please contact us via cs@telephonesonline.co.uk or call on 0800 652 4949 and we will repair or replace it once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Ink and Toner Returns

All GreenBox Shop remanufactured inkjet and laser toner cartridges carry a 2 Year Warranty from date of purchase covering workmanship and materials.

The GreenBox Shop warranty covers only those defects which arise as a result of normal use of a cartridge and does not cover any other problems which may occur as a result of improper use. Our liability shall be limited to replacement or reimbursement as outlined above. The warranty is exclusive and in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.

If you consider that you have a defective 'compatible' product we would require specific and detailed information in order to be able to investigate, should you consider that the cartridge caused damage to your printer you must contact our customer support team. Specifically for toners, if you consider that the toner has a defect and has damaged the printer then we would need to send a technician out to the site to investigate the toner and printer. It is imperative that the cartridge is kept in the same condition as when the problem occurred to allow us to carry out our investigations.

Grade B Faulty items

All products sold on Telephones Online carry 90 days return to base warranry. If the fault has developed within 28 days of delivery we will offer a refund, including postage costs as we will send you pre- paid bag or arrange collection; or a replacement product once the original product has been returned to the Telephones Online for assessment and verification of the fault.

If the fault develops after 28 days but within the warranty period please contact us via my eBay and we will repair or replace it once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

A copy of the purchase invoice (Proof of Purchase) must accompany any returned product.

The warranty does not cover accidental or wilful damage.

Consumables (ink cartridges, handset batteries, tapes etc) are not covered by the warranty after a period of 28 days from the date of delivery.

All our refurbished phones are supplied with batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved. Batteries are a consumable item and may need to be replaced within the lifetime of the product.

Please send returns to:
Telephones Online
Unit One
North Industrial Estate
New Road
Newhaven
East Sussex
BN9 0HE