Telephones Online Delivery Policy

How much does it cost?

A Standard Delivery charge of �6.99 inc VAT is added to all orders to UK mainland addresses (excluding Northern Ireland, Channel Islands & Eire). All orders for �89.00 or more will enjoy free shipping for mainland UK destinations only.

Overseas delivery may be arranged by prior agreement and notice of an appropriate delivery charge upon which you agree to before the order is processed.

Certain low cost items will be dispatched via Royal Mail and delivery charges will be reduced accordingly for reasons of viability. These orders can take up to 5 working days for delivery. Method of delivery will be e-mailed to you on dispatch.

How long does it take?

Items ordered on any business day (Monday - Friday) excluding Bank Holidays should be delivered within 3 business days (excluding Saturday), anytime up to 5.30pm. Our standard delivery charge does not provide for next day delivery, however every effort is made by ourselves & the couriers to achieve this.

Telephones Online, like many online companies, experience busy trading periods, typically the weekends. It is at these times that you may experience a delay of a day or two before receiving your order. We can assure you though that every possible effort is made to process and ship your order on time.

Telephones Online relies upon the services of third party couriers, and whilst we endeavour to �keep to our word� with delivery dates, there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Telephones Online will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

Who do we use?

Orders addressed within the UK mainland, Northern Ireland and offshore islands are sent by Initial City-Link. You can choose any convenient delivery address, but you must arrange for someone to be present to receive and sign for the package on the expected delivery date. Orders for Mobile phones paid for by credit cards can only be delivered to the card holders billing address.

Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by City Link with a telephone number to call to arrange a suitable time for re-delivery. City Link will only attempt one re-delivery, thereafter you willl be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Telephones Online. Your credit / debit card will be credited your original total cost less �14.99 which is the full cost of delivery to you, plus return delivery charges back to Telephones Online. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0800 652 4949 for further details

How to Track your parcel

Once you have placed an order, you will receive an email confirmation that the order is being processed. When we dispatch the goods you will receive another email with your City Link Tracking number. You can then visit the City Link Website and enter your tracking number in the City Link Job No box. You will then be able to view the status of your delivery after 7.30pm.

Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give City Link your telephone number in case they need to contact you regarding the delivery. There is a check box on the order form giving you the option of allowing or disallowing this information to be released.

Overseas orders are usually sent by Royal Mail to keep the cost of delivery down.

What to do if there is a problem with the delivery

If the parcel does not arrive when you expect it then please don't hesitate to give us a call on 0800 652 4949. We will contact City Link and call you back to let you know what's happening.

If the goods are damaged upon receipt please call us on 0800 652 4949 or e-mail: cs@telephonesonline.co.uk within 7 days of delivery.

Telephones Online� is a registered trademark and trading name of Communications and Trading Ltd