Free Standard Delivery
Will be sent either by Royal Mail or DPD, this can typically take between 2-4 days. Free Standard Delivery is to the Mainland UK only, for all non-Mainland UK orders shipping will be charged and the rates can be found below.
Next Working Day (UK Mainland Only)*
For customers wishing to upgrade their delivery to Next Working Day will be charged £4.99. Your order must be placed by 2pm in order to qualify for the Next Working Day service which will be sent via Courier. All orders placed on a Friday after 2pm or on Saturday/Sunday for Next Working Day will be delivered on the following Tuesday
Non-Mainland UK Charges
*Non-Mainland UK will be charge at the rates below and can take between 2-5 days.
|Northern Ireland||£9.99||2 Days|
|Republic Of Ireland||£9.99||2 Days|
|Channel Islands||£9.99||2 Days|
|Isles Of Scilly||£9.99||2 Days|
|Scottish Islands||£9.99||2-5 Days|
Mobile & Smartphone Orders
All orders placed for Mobiles or Smartphones can only be delivered to the Billing address of the card holder or to a Verified PayPal Address
Mobile Phone & Tablet Orders will all require a signature and will be delivered by courier to cardholder billing address only or PayPal confirmed address.
Who do we use?
We use Royal Mail or DPD for the majority of all orders. The Method of delivery and the courier used will be emailed to you on dispatch along with a tracking number if available. You can choose any convenient delivery address, but you must arrange for someone to be present to receive and sign for the package on the expected delivery date.
Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by the relevant courier with a telephone number to call to arrange a suitable time for re delivery or collection from the couriers depot. If your parcel is not collected or redelivered within 3 weeks (Royal Mail, one week for Recorded Signed For items) then it will be returned to Telephones Online. Your credit / debit card will then be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to Telephones Online.
However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0800 652 4949 for further details.
How to Track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed. Once the goods have been dispatched you will receive an email with the selected courier details and a tracking number if available which will allow you to track the status of your delivery. Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give the Courier your telephone number in case they need to contact you regarding the delivery.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don't hesitate to give us a call on 0800 652 4949. We will contact the Courier and call you back to let you know what's happening. If the goods are damaged upon receipt please call us on 0800 652 4949 or e-mail: firstname.lastname@example.org within 7 days of delivery.